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Booking Terms & Conditions

Payment: Your deposit secures your stay at the time of booking. Full payment is required by  one calendar month before the start of your stay. If the balance is not received by this time,  the slot will be released, and the customer will lose their deposit.  

Cancellation: Cancellations made up to one calendar month before the stay are entitled to a  transferrable voucher which can be used to re-book a stay of the same value on alternative  dates. If guests then cancel again, we reserve the right to charge a rebooking fee.  Cancellations made within one calendar month of the stay will not be entitled to any refund or  transferrable voucher. We recommend you take holiday cancellation insurance to cover any  losses. Your deposit is non-refundable. 

COVID-19 and infectious disease: In case of any Government restrictions including  lockdown policies which make it illegal or impossible for us to operate, we will offer date  changes to any guests affected. We cannot guarantee that we will be permitted by  Government to operate at any time. Our yurts are well cleaned and aired prior to your arrival,  but given the nature of our product, we cannot guarantee a sterile environment and guests  choose to stay at Eco Retreats entirely at their own risk.  

Offers and discounts: Discount offers are only applied to bookings made during the period  of the offer. They will not apply retroactively to previously arranged bookings.  

Choice of yurt: On rare occasions we may need to accommodate guests in a different yurt  from the one originally booked. We reserve the right to change your yurt to a different one of  the same or higher standard if necessary.  

Damage or loss: We are proud that Eco Retreats is a safe place to be but we cannot accept  liability for damage to or loss of your property or vehicle. 

Weather: We will endeavour to do our best to make your stay enjoyable whilst taking no  responsibility for the weather. All guests should come prepared for rain and sunshine and  bring suitable clothing and footwear.  

Rodents: We use sonic mouse deterrents in each yurt but as we are surrounded by healthy  organic meadows and woodland we cannot guarantee that your yurt won’t be visited by mice.  Please keep food sealed and stored in the tins/boxes in your yurt to minimise this risk. We  kindly ask guests to let us know if they have noticed any signs of mice so that we can use a  humane mouse trap to relocate them.  

Breakages: We realise that glasses or crockery may occasionally get broken and will not  charge for small breakages, although we do appreciate a small donation to replace broken or  damaged items. If you cause considerable damage to your yurt or any of the furnishings, the  guest will be liable for adequate recompense to cover the cost of replacement. Pots and pans  provided are for indoor use only.  

Noise: Guests generally come to Eco Retreats for peace and quiet. We kindly ask you to  respect the other guests by not making too much noise. Amplified music is not permitted. If  guests cause an unreasonable disturbance we reserve the right to ask them to leave and/or  to charge them for any compensation we may have to offer to other guests.  

Pets: Eco Retreats is located on an organic sheep farm and so no pets are allowed on site.  Guests are kindly requested to leave the sheep in peace and not to chase or otherwise cause  harm or stress to the animals. Fines may be issued for any damage suffered by the farmer. 

Smoking: We kindly ask you not to smoke inside the yurts. You are welcome to smoke  outside if you would like to.  

Driving on site: Guests are strictly not allowed to drive anywhere other than the paths  indicated which lead to their private parking spot. No driving on the grass at any time is  permitted. Fines up to £1,000 may be issued for any damage suffered by the farmer.  

Cleaning and rubbish: Guests are asked to empty their rubbish in the bins provided. We are  very grateful if you can leave your yurt as you found it, with clean crockery/cutlery and pans  and no litter. Outdoor shoes should not be worn inside the yurt; please bring slippers or other  easy to kick off footwear.  

Fires and firewood: Each yurt has a fire extinguisher, fire blanket and carbon monoxide  detector. Guests must at all times ensure that no rugs, bedding, clothing or any other items  are within 0.5m of the wood-burning stove in the yurt. We ask our guests to be mindful that  firewood is a valuable resource and burn only what is required and never leave any fire  unattended. No candles or paraffin lamps other than the tealights provided by us may be  burned in the yurts at any time. Any outdoor fires must be attended at all times and must be  kept in the fire areas provided and must be small and manageable.  

Under-18s: Eco Retreats is situated on a large and wild site. Parents and/or guardians MUST supervise their children and teenagers at all times. We do not allow under-18s to stay in a  yurt without adults.  

General safety: We take every care to ensure you have a safe and enjoyable holiday but  cannot be held liable for any accidents or consequential loss. Guests including children and  adults are not permitted to climb on banks, climb trees or swim in the river. Anyone breaking  these rules does so entirely at their own risk. 

Force majeure: In these booking conditions, “force majeure” means any event which we  could not, even with all due care, foresee or avoid. Such events may include, whether actual  or threatened, war, riot, civil strife, strikes, lockouts, slowdowns, terrorist activity, industrial  dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, hurricane, storm,  lightning, explosion, infectious disease, epidemic, acts of state or Governmental action, act of  God and all similar events outside our control. We regret we cannot accept liability or pay any  compensation where the performance or prompt performance of our obligations under our  contract with you is prevented or affected by or you otherwise suffer any damage, loss or  expense of any nature as a result of “force majeure”.  

Data protection: The information taken at time of booking is required to be collected for the  purposes of processing your reservation with us. We may process your data to keep you  informed of our activities and to keep you updated with news, offers and other information  that may be of interest to you. If you do not want us to use your information for the marketing  purposes described in this paragraph, please let us know. We may also disclose your data to  CampStead Ltd who may contact you, inviting you to complete a questionnaire and review  regarding your stay at our park