To secure your booking a non refundable deposit of £100 per tipi/yurt is required within 5 days of making booking, if not received within 5 days the booking slot is then released.
If paying by PayPal a surcharge of 2% is implemented to cover Paypal's charges.
Confirmation of booking will be sent out after deposit has cleared, by email unless specified by customer.
Cancellations made up to 21 days before date of booking (date due to come) are entitled to a transferable voucher, if guests then cancel again we reserve the right to charge a rebooking fee depending on cirmcumstances.
All balance of payments are due one month before stay. If balance has not been received 21 days before booked date the booking slot will be released and the customer will lose deposit and have no entitlement to a transferable voucher.
Cancellations made within 21 days of date due to come are not entitled to any refund of monies, vouchers or alternate dates - they will lose their slot. Customers with exceptional circumstances may appeal to the goodness of Eco Retreats' Heart. In this case any decision made by Eco Retreats will be final and not set precedent.
We will endeavour to do our best to make your stay enjoyable whilst taking no responsiblity for the weather and all customers coming to stay must come prepared for rain and sunshine bringing suitable clothing and footwear!
We will be welcoming and go out of our way to ensure you feel safe and comfortable at the site.
We ask our customers to arrive between 4 and 5 pm, please add at least one hour to all route finder satellite navigation programs. If you are caught in traffic please endeavour to let us know. Customers who arrive much later must be prepared not to be greeted at the site and we will leave full instructions for them.
Sorry, but we can't allow dogs on the site!
There is no smoking allowed within any of the tipis or the yurt, you are welcome to smoke outside and dispose of the cigarettes sensibly (bin or the fire) If you do smoke within the tipi or the yurt we will have to ask you for extra money in order to clean the furnishings properly, so please don't. Thank you.